Predictors of Answer Quality in Online Q&A Sites, Harper, F.; Raban, D.; Rafaeli, S.; Konstan, J. , ACM SIGCHI Conference on Human Factors in Computing Systems, (2008) Abstract
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ProjectH: a collaborative quantitative study of computer-mediated communication, Rafaeli, S.; Sudweeks, F.; Konstan, J.; Mabry, E. , Network and Netplay: Virtual Groups on the internet, Cambridge, MA, p.265-281, (1998)
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