Contact management: identifying contacts to support long-term communication, Whittaker, S.; Jones, Q.; Terveen, L. , Computer Supported Cooperative Work (CSCW), 11/2002, New Orleans, LA, p.216-225, (2002) Abstract
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Managing long term communications: conversation and contact management, Whittaker, S.; Jones, Q.; Terveen, L. , Hawaii International Conference on System Sciences, Hawaii, p.1070-1079, (2002) Abstract
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